Privacy Policy

1. Scope

This policy explains how Infin8 Finance Group Pty Ltd collects, uses, discloses, stores and protects personal information. We handle personal information under the Privacy Act 1988 (Cth), the Australian Privacy Principles and other privacy requirements that apply to our work.

2. Information we collect

The information we collect depends on how you interact with us. It may include:

• your name, email address and other contact details you choose to provide;
• business details such as an entity name, ABN, industry and operating information;
• financial information, assessment responses and documents you provide for an agreed service;
• credit-related information where you choose to pursue a finance enquiry; and
• basic website data such as device, browser, IP address, page activity and form-submission details.

We may collect information from you, an authorised representative, a service provider or another source you have permitted us to use.

3. Why we use it

We use information to:

• respond to enquiries and identify the appropriate next step;
• deliver agreed business-clarity, assessment or funding-readiness services;
• support a business finance referral or credit process when you authorise it;
• prepare and deliver reports, documents and service communications;
• operate, secure and improve our website and internal systems;
• manage records, complaints and legal or regulatory obligations; and
• send marketing communications where we have consent or another lawful basis.

4. Online finance enquiries

The website supports business finance enquiries. It does not offer or accept residential mortgage applications online. An enquiry does not start a credit application.

If we identify a need for regulated credit assistance, we will explain the next step and provide a secure way to exchange any information required for that process. Please do not place identity documents, bank statements or other sensitive records in a general website message.

5. Assessments and assisted analysis

Some INFIN8 services use software and AI-assisted analysis to organise information, calculate assessment results or prepare draft material. The level of human review depends on the service and is disclosed in the relevant service description or report.

We use the information for the service you request, system operation and quality control. We do not authorise a provider to use identifiable client information to train a public AI model unless we first obtain the required permission.

6. When we disclose information

We may disclose information to:

• technology, document, payment, communication and professional service providers that support our operations;
• a finance partner, broker, lender or credit provider where you have authorised the relevant enquiry or process;
• an adviser or representative you authorise; and
• a regulator, dispute-resolution body, court or other party where disclosure is required or permitted by law.

We do not sell personal information. We require service providers to handle information for the agreed purpose and apply appropriate privacy and security controls.

7. Overseas processing

Some technology providers may store or process information outside Australia. The locations can change as providers update their infrastructure. Where an overseas disclosure occurs, we take reasonable steps to assess the provider and manage the disclosure under applicable Australian privacy requirements.

8. Security and retention

We use access controls, secure transmission methods, service-provider safeguards and internal handling procedures to reduce the risk of loss, misuse or unauthorised access. No internet or storage system can provide absolute security.

We keep information for as long as the service, legal, regulatory, complaints or record-keeping purpose requires. We then delete, de-identify or securely dispose of it where practicable and permitted.

9. Website analytics and cookies

Our website may use essential storage, cookies and analytics to operate forms, understand page use and improve performance. You can restrict cookies through your browser, although some website functions may then work differently.

10. Marketing choices

You can unsubscribe from marketing email through the link in the message or contact us. We may still send service, transaction, security or legal notices that relate to an active enquiry or engagement.

11. Access and correction

You may ask to access personal information we hold about you or request a correction. We may need to verify your identity before acting. If an exception applies, we will explain it where the law allows.

12. Privacy complaints

Send a privacy question or complaint to advice@infin8finance.online or use our Contact page. Identify the message as a privacy matter and include enough detail for us to investigate it.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. Credit-related complaints may also be eligible for review by the Australian Financial Complaints Authority.

13. Changes to this policy

We may update this policy when our services, systems or legal obligations change. The date shown at the top identifies the current public version.